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Terms & Conditions


TERMS & CONDITIONS

Last updated: 22nd May 2017 at 19:49.

We reserve the right to change any part of these terms and conditions at any time without any prior notice.

Design

All designs are our own. Each design is tailored to suit Your needs, therefore creating margin for error. You must check all aspects of the design before confirmation. If proofs are not confirmed within one week of the email being sent out, your order will be made & shipped anyway. YM-Creations will not accept any responsibility for mistakes after this process. Printing colour may differ slightly from that shown on Your device screen.

We reserve the right to reproduce any quote that has been supplied by the customer on any of our products.

Payment & Refunds

Each design must be paid in FULL before the product is shipped. This includes payment for shipping. Refunds will only be accepted for lost or damaged items, limited to broken glass, scratched glass, frame or phone case, or any piece of the frame which has been dismantled irreversibly in any way. No refunds will be given for printed spelling mistakes or slight mismatch in printed colours. If a refund is agreed, YM-Creations will cover costs of shipping. We require that all parts of the frame are re-packaged and sent back to YM-Creations at the following address:

YM-Creations
7 Pasture Close
Westby
Blackpool
FY4 5FW

YM-Creations will cover costs of shipping.

Shipping

All products are dispatched using Royal Mail 48 hr courier service, and are packaged/shipped individually. All phone cases are dispatched using Royal mail large 1st class. Once your order has been booked in for shipping or posted via royal Mail we advise 3-5 working days for your item to arrive, Items can sometimes be delayed in transit due to public holidays or weekends. Although great care is taken during the packaging process to prevent breakages, these are sometimes unavoidable.

All parcels are sent via Royal Mail, if you’re not at home when your postman calls, he will leave a card to tell you that you can collect your parcel at the nearest collection depot. They will only keep the parcel there for around 3 weeks, then it is returned to myself. It is your responsibility to collect your parcel if you don’t, you will have to pay for re-delivery charge.

You order should arrive within ONE week of your completed order email, at the latest, please do not leave it any longer before contacting us if your item hasn’t arrived.

Turnaround

Although every effort it made to get your items to you as quickly as physically possible, items can take up to 3 weeks to make, not including the shipping time. Due to being a home run business and the nature of our products, it takes time to create and ship each one.

Under certain circumstances, we may agree to get your item to you by a certain date. This must be pre-arranged prior to your order, otherwise, we may not be able to fulfill your deadline.

Special Date’s Turnaround.

Order’s must be placed on or before each date for guaranteed delivery.

During the Christmas period, all items purchased on or before 2nd December 2016 will arrive in time for christmas, all items purchased after this date cannot be guaranteed, Order’s placed after this date will NOT be processed until 2nd January 2017 therefore will have 2 weeks extended turnaround.

2017 Last Cut Off Dates:

Valentine’s Day – 17th January 2017
Mother’s Day – 5th March 2017
Father’s Day – 26th May 2017
Christmas – 27th November 2017

All orders placed after these date will NOT arrive in time.

Glittered Mounts

All mounts are glittered by hand with loose glitter. You may find that your order arrives with loose glitter on the glass or on the frame, this will easily wip away with a dry cloth. Over time the glitter may fade slightly or loosen.

FRAMES

All frames are made by a qualified framer in Blackpool, non wood, to avoid discoloration. Try to avoid hanging your frames above radiators or directly opposite windows, to avoid the print from fading.

WALL ART

We strongly recommend reading online tutorials on how to apply Your wall art. You only get one chance to apply this properly. We will not accept any requests for a refund for incorrect application of Your wall art. A tutorial for this can be found Here. Alternatively, hire the help of a professional or somebody You can trust! Once the wall art is applied, you cannot remove to replace, you can only remove to discard.

PHONE CASES

Although our phone cases are professionally printed to the highest standards, the printed words or images on the case may start to fade after time. This is usual wear and tear and there is no way to prevent such wear and tear.

CANVASES

For Swarovski crystalised canvases, it is important that great care is taken to avoid touching the crystals. Each crystal is hand placed meaning we will not accept any responsibility for crystals falling off after delivery has been taken.  If you receive your canvas and any crystals are missing, you must inform us within 5 working days with an image to back up your claim. We can not accept any requests for refunds due to the highly personalised nature of the products. You will receive spare crystals with your order. Printed colours may vary.

GLASSWARE

Due to the nature of these product please note colours may vary and can achieve different results from the images on screen.
We advise to Hand Wash the item Only, and to not scrub as you may scratch off the design

MUGS

All mugs are printed in house and have a production time of 3 weeks, each item is individually checked and packaged. We recommend handing washing mugs, as dishwashers can cause the design to fade.

CUSHIONS AND CUSHION COVERS

Please allow 3 weeks for production and delivery of your cushions/cushion covers. We recommend hand washing your product to avoid any damage to the printed design. Cushion fabric may vary depending on stock available at time of purchase but is always printed on a white cover. Refunds will only be accepted for damaged or defected products within 5 working days of receipt of the products. Photographic evidence must be provided to support Your claim for a refund

All questions to Sales@ym-creations.co.uk or you can call 07788 203 607

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