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Contact: Sales@YM-Creations.co.uk
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All products are dispatched using Royal Mail 48 hr courier service, and are packaged/shipped with your other items where possible. All phone cases are dispatched using Royal mail large 2nd class. Once your order has been booked in for shipping or posted via royal Mail we advise 3-5 working days for your item to arrive, Items can sometimes be delayed in transit due to public holidays or weekends.

All parcels are sent via Royal Mail, if you’re not at home when your postman calls, he will leave a card to tell you that you can collect your parcel at the nearest collection depot. They will only keep the parcel there for around 3 weeks, then it is returned to us. It is your responsibility to collect your parcel. If you are not able to, you will have to pay for re-delivery charge.

You order should arrive within ONE week of your completed order email at the latest, please do not leave it any longer before contacting us if your item hasn’t arrived.

Although great care is taken during the packaging process to prevent breakages, these are sometimes unavoidable.

In any such case, please email sales@ym-creations.co.uk with as much information as possible about the damage. We will respond within 5 working days and in most cases, issue a replacement item. Refunds will be considered if the date has passed for which you required the item, such as a birthday.

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